Return Policy

In-store returns and exchanges

In-store returns and exchanges is only available. Please read our exchange & refund policy below.  

Returns and exchanges by mail

All returns and exchanges completed by mail must be mailed to the Toronto Metropolitan Campus Store within 10 business days of purchase as indicated by the return label date of your item. Prior to returning your item by mail, please inform our staff of your intention to return a purchased item by sending an email to campusstore@torontomu.ca.

Mailing address:

Toronto Metropolitan University Campus Store
17 Gould Street
Toronto, Ontario
M5B 2L5

Textbooks & course books

Textbooks and course books are final sale. All custom course materials are non-refundable.

E-books and access codes

E-books and access codes are final sale. 

Course and lab manuals

Course and lab manuals are final sale. 

Computer accessories

Computer accessories are final sale. 

Clothing

Refunds or exchanges on clothing items must be made within 10 business days of purchase by emailing the TMU Campus Store at campusstore@torontomu.ca. Returned clothing items must be accompanied by a print copy of your online receipt. Returned clothing must not have been worn or washed and must be in their original condition.

Please note that all Ryerson branded clothing is final sale.

Printers and software

Printers and software are final sale.

Calculators

Calculators are final sale.

Gifts

All Ryerson branded gifts are final sale.

Shipping errors and damaged merchandise

If an error was made with your order during the shipping process, we will gladly provide you with a free return label for you to mail your order back to the TMU Campus Store. A refund will be given via the original method of payment within 10 business days.

We will replace damaged merchandise provided that it has been returned to us with the order confirmation within two days of receiving your order. Please take photos of your damaged merchandise and send them with your order confirmation number in an email to campusstore@torontomu.ca. 

Questions?

If you have any questions regarding our return or refund policies please contact the TMU Campus Store by emailing campusstore@torontomu.ca.