Frequently Asked Questions

1. Textbooks
2. Digital Course Materials
3. In Store Pick-Up
4. Shipping & Returns
5. Payment
6. Used Textbooks & Book Buyback
7. Online Ordering
8. Contacting Us

Textbooks

 

How can I purchase my textbooks online?

Please visit our step by step Textbook Buying Guide page where you will find a full explanation of how to purchase the books you need.

 

Digital Course Materials

 

What are digital course materials?

Digital course materials are educational content such as e-Books, access codes, homework platforms, and other digital assets. These materials are often used alongside a textbook however digital course materials are becoming more common in post-secondary education. Many publishers are moving to provide digital options only.

What are access codes?

Access codes are unique passwords used to access online course materials such as e-books, practice exams, videos, and course assignments. Each access code is unique to each individual and differs from course to course.

Access codes generally have an expiration date and cannot be used to access course materials after the course has finished.

What's included? Are they all e-Books?

That depends! Each item is different. Some contain e-Books. Others give access to a learning platform without an e-Book, and some provide both.

When you purchase an access code it's important to check the e-book or platform access you are purchasing.

What's the difference between an e-Book and an access code?

An access code is a course-specific password used to gain access to course content online. This often includes e-books, practice exams, videos, and course assignments, but each one varies.

An e-Book is the digital version of a textbook. 

How long will I have access?

The length of time you will have access to each material varies. Each publisher sets rules for each digital item. Access is usually granted for anywhere from 6 months, up to 2 years, with a few offering lifetime access. We do our best to ensure that the information is clear before you purchase, but if you have questions please contact us

Can I print my E-book?

Usually, no, or at least not in full. Publishers place limits on how much of their e-Book material you are able to print.

Can I access my digital materials offline?

It depends on the publisher. Many have platforms that allow offline access, but some don't.

If you have questions about your code, please contact us and we'll solve it together.

What if I prefer a physical copy?

Most courses still offer a physical textbook option. However, some courses are moving to digital-only. If a printed book isn't available for your course and you're concerned about your options, talk with your instructor. The TMU Campus Store brings in course materials according to each instructor's request. 

How do I determine which print/digital textbooks, and course materials are required for my courses?

Students are able to view all required textbooks and course materials for their classes by visiting our textbook search page and entering their course and section codes. A list of required print materials will automatically be populated for you. Please note that textbook prices are subject to change.

Some courses also require digital course materials like e-books or access codes. Please visit the access codes / e-books (online) page and enter your course code to purchase any required digital course materials.

How can I purchase my eBooks/access codes online?

Please visit  eBook/access code Buying Guide for step-by-step instructions on how to purchase digital content.

Can access codes be returned?

No, access codes are non-refundable and cannot be refunded or exchanged. All access code sales are final. Please verify required access codes with your course instructor or syllabus prior to purchasing.

Can I share or sell my access code after the course is complete?

No, every access code is unique and can only be registered with one user. At the end of the defined term, your access code will expire, revoking your ability to see and use the course materials.

I'm having trouble activating my access code for my course materials. What should I do?

While we at the TMU Campus Store are always here to help, students encountering difficulties accessing course materials via a purchased access code will ultimately need to contact the publisher. Support websites for common access code publishers are listed below:

McGraw Hill

Education

Pearson Education

WileyPLUS

TopHat

 

In Store Pick-Up

Can I pick-up my online order in person?

Yes. Just choose the in store pick up option under shipping at checkout.

In-store shopping is also available at our physical location during regular business hours.

When will my order be ready?

In Store pick up orders usually take around 3-5 business days to process. You will be notified via separate emails, one when your order has begun processing and one when your order is ready for pick up.

Please wait to pick up your order until you receive the email confirming that your order is ready for pick up.

Where do I go to pick up my order?

Orders can be picked up at the TMU Campus Store at the Information Desk. The TMU Campus Store is located at 17 Gould Street. Visit us during regular business hours.

What do I need to pick up my order?

In order to pick up your purchase from the store you will need your order number and either your student ID or a government-issued photo ID.

Can someone else pick up my order, on my behalf?

Yes. Please contact the TMU Campus Store to inform us the name of the person who will be picking up your order. Please give your order number and student ID number to the person picking up your order.

 

Shipping & Returns

Where can I find information about shipping?

For information on Shipping, please visit our Shipping page.

What is the TMU Campus Store’s policy regarding refunds and exchanges?

Information about our refund and exchange policies can be found on our return policy page.

Please note that the TMU Campus Store is unable to provide refunds or exchanges on textbooks and course books. All e-books and access codes are final sale. 

 

Payment

What payment methods does the Campus Store accept for online orders?

We accept Visa and MasterCard. Unfortunately we are unable to accept debit cards or credit notes on online orders.

I have received a notification stating that my credit card was declined. Why did this happen, and how do I fix it?

There are a few different reasons as to why your card may have been declined:

1) The number or the expiry date were entered incorrectly;

2) You have used a Visa Debit card

3) Your card is not setup for online orders;

4) Your card has been flagged as possibly stolen.

5) Other. The best course of action is to contact your bank.

I used the wrong credit card by accident. Can you fix it?

For security reasons the TMU Campus Store does not collect credit card information, therefore we cannot change the payment method. You will need to call us to cancel your order and resubmit a new order online.

 

Used Textbooks & Book Buyback

Are used textbooks available for sale?

The TMU Campus Store does sell used textbooks for 25% off the regular price of the book. It is recommended that students shop early to view the best selection of used textbooks on hand.

Does the Campus Store have a used textbook buyback program?

Our used textbook buyback program has been temporarily suspended. Please visit the buyback page where we will communicate any changes to the program.

 

Online Ordering

When I place an order online, when will I be charged?

Your credit card will be charged after we have completed your order, and you have received your order confirmation. Before this point, you have not been charged for anything. You may notice the funds are sitting in "pending" on your credit card statement. They will move to "authorized" once your order has been completed.

How will I receive items I’ve ordered online?

The Campus Store is able to ship online orders within Canada, the United States and internationally. We generally require 3-5 business days to pick and process your order for shipment. You can learn more about our shipping and delivery process on our shipping info page. 

Can I place an order over the phone?

For security reasons, our staff are unable to place orders over the phone. Your options to place an order are either online, or by coming into the physical store located at 17 Gould Street. 

What do I do when I experience technical difficulties?

If you are having trouble with the website the best thing to do is email us. Providing a screenshot and copying the URL of the page where you experienced the error will greatly help identify and expedite resolution. Let us know the steps you took right up to the time you experienced the error. The more information you provide the better!

Contacting Us

What is the best way to get in touch with someone at the University Campus Store?

The best way to contact the TMU Campus Store is by email. Please review our contact page to the point your question to the appropriate staff member. You can also call us at 416-979-5116.